Please note that this is a summary of our policy. For the full refund policy, click here. Our return/exchange policy is designed to ensure your satisfaction. Here's a summary:
• Return Period: You have 30 days from receiving your item to request a return. For EU customers, there's a 14-day cooling off period.
• Eligibility: Items must be unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is required.
• Initiating a Return: Contact us at support@helcroft.com to start a return. Items sent back without prior request won't be accepted. Return shipping is the customer's responsibility.
• Damages and Issues: Inspect your order upon receipt. Contact us immediately if there are defects, damages, or if you receive the wrong item.
• Exchanges: Return the item and make a separate purchase for the new item once the return is accepted.
• Refunds: We'll notify you upon receiving and inspecting your return. If approved, refunds are processed within 10 business days. Contact us if more than 15 days have passed since approval.
For any further questions or concerns regarding returns or exchanges, feel free to reach out to us at support@helcroft.com. We're here to assist you.
